WHAT IS CASETRUST?
It is the accreditation arm of the Consumers Association of Singapore (CASE), and is Singapore’s de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers.
With home renovation being a huge investment for most — many tend to worry about seen-on-the-news fraud or scams happening upon themselves. Hence, with CaseTrust-RCMA , Accredited business are required to protect the customer’s deposit payment through the purchase of deposit performance bond — which safeguard deposits against closure, winding up and/or liquidation.
A CaseTrust Standard Renovation Contract is also to be adopted by businesses to ensure cost transparency (ensuring no hidden costs) and accountability for listed deliverables in a renovation project – in efforts to meet the demands and rid worries of discerning consumers.
Contractor/ID who take upon this registration are committed to fair trading.
1. Clear Fee Policies:
Fee and Refund policies are clearly articulated and documented at full disclosure to customers.
2. Well-Defined Business Practices And Systems:
In events of dispute, a redress system with proper and clearly defined dispute resolution mechanisms for the business and consumer — includes mediation by the CASE Mediation Centre(whenever necessary).
3. Well-Trained Personnel:
Only ethical sales tactics and the provision of accurate information regarding the renovation.
There’s no doubt that engaging these accredited contractors/IDs would be of a better and safer choice — being approved by the corresponding authorities to be reliable and competent in providing excellent and fulfilled services. However, that’s no reason to isolate other potential firms/companies for choice.
That’s because many companies are still unaware of such a scheme or might even lack the funding/time to afford for its registration.
On a side note, benefits of it’s registry has slowly spread through the industry, and hopefully in time to come, all Contractors/IDs in the market would be CaseTrust-RCMA accredited for our reassurance.
One great way for you to source for reliable Contractors/IDs is best through the word of mouth — be it family or friends, they’ll be able to give you an insight of their experience with their own Contractors/IDs —with their referral even snagging you a discount.
Why Not Try ST Homes?
With an extensive list of trustable Contractor IDs on hand — these firms have been carefully selected and screened to come on board — ensuring the delivery of top-notch service to every customer.
CaseTrust-RCMA Accredited ID Firm: Design 4 Space Pte Ltd
CaseTrust Accredited ID Firm: Renozone Interior Design House
If you need help sourcing for a reliable Interior Designer (ID) or renovation contractor, we are here to help you out with that. Simply submit your renovation requirements now & request for Multiple FREE Renovation Quotes today. With an extensive list of trustable renovation companies, you will be able to compare the works included, overall quotes and proposed designs — all for free. Check out the project works of Singapore’s Best Recommended Renovation Firms for your information and inspiration!